Frequently Asked Questions

What is Republic of Women’s Concierge Try-at-Home service?

Our Concierge Try-at-Home service allows customers in Mumbai to try footwear at home before making their final decision.

Select the footwear you like and your preferred size, and we bring the pairs to your doorstep so you can try them while our delivery executive waits.

Keep what you like and return the rest immediately.

Do I have to pay for all the pairs delivered during Try-at-Home?

No.

You only pay for the pair or pairs you decide to keep. Any footwear you do not wish to keep can be returned immediately to our delivery executive.

What if I don’t like any of the footwear I try?

That’s absolutely fine.

If you don’t like the fit, feel, design or product, you can return all the pairs immediately to our delivery executive.

There is no obligation to keep a pair.

Can I try different styles during Try-at-Home?

Yes. You can order and try different styles through our Try-at-Home service.

For each selected style, we may also bring nearby sizes to help you find the best fit, subject to availability.

You can try the footwear at your doorstep and keep only the pair or pairs you like. Any pairs you do not wish to keep can be returned immediately to our delivery executive.

Do I need to select all the sizes myself?

No.

Simply select the size you normally wear while placing your order. Nearby sizes may also be brought along to help you find the most comfortable fit, subject to availability.

Is Try-at-Home available across India?

No. Our Concierge Try-at-Home service is currently available in Mumbai only.

Orders outside Mumbai are delivered as standard courier shipments through our trusted third-party courier partners.

Can I return or exchange footwear after completing a Try-at-Home order?

Once you have tried the footwear, selected the pair you wish to keep and completed the Try-at-Home delivery, no further return or exchange is applicable for reasons such as size, fit, design or preference.

Eligible manufacturing defects continue to remain covered under our 100-Day Warranty.

How are orders outside Mumbai delivered?

Orders outside Mumbai are shipped through trusted third-party courier partners.

You will receive the footwear in the size selected while placing your order.

What if the size doesn’t fit for an order delivered outside Mumbai?

You can request one complimentary size exchange within 7 days of delivery by emailing us at care@republicofwomen.in.

The exchange will be provided for another available size of the same product, subject to stock availability.

For the first eligible size exchange, Republic of Women will arrange the return pickup and re-delivery at no additional shipping cost.

Can I return an order delivered outside Mumbai instead of exchanging it?

Yes.

You may request a return by emailing us at care@republicofwomen.in within 7 days of delivery.

Once the product is received and successfully inspected, the eligible return amount, after deduction of applicable return courier charges, will be issued to you through a unique Republic of Women coupon code of the approved value.

The coupon code will be valid for 6 months from the date of issue and may be used towards a future purchase on republicofwomen.in.

No monetary refund is provided for returns.

What happens if the size I want for an exchange is unavailable?

If the required size is unavailable, we can offer an exchange for a different product of the same value or a higher value.

If you choose a higher-value product, you will only need to pay the difference in price.

Is shipping free?

Yes. We offer free shipping on all orders across India, with no minimum order value required.

Is Cash on Delivery available?

Cash on Delivery is available on eligible orders.

For certain locations involving longer transit durations or higher courier handling complexity, we may require a small advance confirmation amount before dispatching a COD order.

What does the 100-Day Warranty cover?

All Republic of Women products come with a 100-Day Warranty against eligible manufacturing defects related to:

  • Stitching issues
  • Pasting issues

The warranty does not cover normal wear and tear, accidental damage, misuse, improper handling or damage arising from regular use.

How do I raise a warranty claim?

Email us at care@republicofwomen.in with:

  • Your order number
  • A brief description of the issue
  • Clear photographs or a video showing the issue

Our team will review the claim and guide you on the next steps.

If the claim appears eligible, the footwear will need to be sent to Republic of Women for inspection.

Who pays the courier charges for a warranty claim?

The customer is responsible for the courier charges for sending the footwear to Republic of Women as well as the courier charges for sending the repaired or replacement product back to the customer.

Once received and inspected, eligible warranty issues will be repaired or replaced depending on the nature of the issue.

Where do I send a product for an approved warranty claim?

Once our team has reviewed the claim and asked you to send the product for inspection, please courier it to:

REPUBLIC OF WOMEN
Plot No. 89/93
Above Shinde Shoes
Opp. Suvidya High School
Gorai Charkop Link Road
Gorai, Borivali West
Mumbai – 400092

Phone: +91 99872 32371

Please contact us before couriering the product so that the warranty request can first be reviewed by our team.

How can I contact Republic of Women?

For assistance with orders, deliveries, exchanges, returns or warranty claims:

Email: care@republicofwomen.in

Phone / WhatsApp: +91 99872 32371

Website: republicofwomen.in